Honest review

Our five-night stay was unforgettable! The staff was exceptionally attentive, with our butlers ensuring comfort and delight. From the delectable breakfast to the scrumptious dinners in beautiful restaurants, every meal was a treat. The resort's pristine grounds and stunning pool area left a lasting impression. Highly recommend for a relaxing getaway!

The food was average, and staff service left much to be desired.

Unexpected lizards, but great service

The butlers truly made our stay special, always ready to assist us. The food at every restaurant was delightful, especially the live music at breakfast.

However, navigating the resort was tricky due to poorly marked paths, and I wasn't a fan of the lizards lurking around my pool chair.

Amazing experience with exceptional service!

My room was super spacious and spotless, and the butlers were always around to help. The infinity pool was a blast & the food by the pool was solid. Only bummer was the wristbands—so itchy and annoying! But really, the staff made it worth it.

The staff provided excellent service during my stay. The suites are beautifully designed and very comfortable. The dining options exceed expectations with high-quality meals. The overall atmosphere is relaxing and enjoyable, perfect for unwinding. I will definitely return!

The resort was stunning with a beautiful atmosphere and an array of activities to enjoy. The staff were incredibly friendly and attentive, though the aggressive upselling and occasional lapses in service were surprising. Overall, a delightful experience that just needs a few improvements.

I loved the elegant decor and lush gardens, which were easily accessible for seniors like me. The tranquil atmosphere around the pool areas made it a perfect spot to relax and soak in the beauty.

More shaded seating areas near the pools would help.

would book again

The junior suite with garden view had air conditioning, a balcony, and a private bathroom with a walk-in shower. Spa facilities included a hot tub and various body treatments. Freshly made breakfast pastries were a standout. Live music during meals added charm.

perfect for city walks and nearby natural beauty

I loved exploring the stunning landscapes at Yal-ku Lagoon, just a short walk away, where the beautiful waters are perfect for swimming and snorkeling, and I was charmed by the lush greenery and wildlife around the property, which made my city strolls even more enjoyable and peaceful.

I just returned from a fantastic five-night getaway and absolutely loved my time here! The infinity pool and tranquil spa really helped me unwind each day after exploring the area and enjoying the entertainment. One small hiccup was the food quality at dinner, but it didn't take away from the overall amazing experience I had!

The private pool in our room was such a treat and the meals at the Italian restaurant were top-notch. However, the service at times felt a bit slow, especially during busy hours. Overall, I would definitely return and recommend this to friends!

The infinity pool was a fantastic spot to chill and perfect for unwinding. I felt spoiled, enjoying the luxurious ambiance.

Just a proper fit for a stopover in Akumal with good value for cost. The service from the restaurant staff was impeccable, adding a nice touch to the experience. Always check the room for issues before settling in.

A Memorable Escape with Some Room for Improvement

Our stay for 8 nights in a Junior Suite with Garden View featured delightful interactions with staff, especially David and Hugo at the lobby bar. The infinity pool is breathtaking, but the dining experience could improve. Consider off-site dining for more variety during your visit.